Return Policy:
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Custom Pet Portraits:
We deeply appreciate your trust in our services for your custom pet portraits. Once an order is formally confirmed, our dedicated artists embark on the meticulous crafting of your cherished artwork. Regrettably, we must communicate that we do not entertain refund requests for custom pet portrait orders. We would like to assure you, however, that your pet portrait, a testament to our artists' skills, will be diligently completed within a time frame of 2-3 days. Should your received portrait fail to meet your expectations, rest assured that we are steadfast in our commitment to rectify the situation. We are pleased to offer continued revisions until such time as you are thoroughly content with the final result.
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Customized Products:
Our bespoke products, once the design is officially confirmed, necessitate an approximate production period of 2-3 days, with the potential for slightly extended processing times during holiday periods. Given the highly personalized nature of our products, we can only accommodate return or exchange requests in the event of quality-related concerns. In all other circumstances, we, with regret, cannot entertain return or exchange requests.
Shipping Policy:
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Within the United States:
For orders within the United States, we are pleased to offer free standard shipping with complimentary delivery for all orders worldwide. Standard shipping typically entails an estimated delivery duration of approximately 10-12 days. We respectfully request your understanding that we do not extend delivery services to military addresses.
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Address Modification:
In the event that you require a modification to the designated delivery address subsequent to your purchase, we encourage you to promptly reach out to us. We stand ready to assist you in ensuring that your order reaches its intended destination with the utmost accuracy.
Contact Us:
For any inquiries, concerns, or to seek further assistance, our courteous and accommodating customer support team is readily accessible. Please do not hesitate to make contact with us at support@pawelement.com. We hold your patronage in high regard, and our foremost commitment is to facilitate a shopping experience characterized by professionalism and your absolute satisfaction.
found us at: 8 The Green, Suite B, Dover, DE 19901, USA